Buyer FAQ’s

Welcome to Prokistan- a game changer! Here are some frequently asked questions (FAQs) to help you navigate and make the most of your shopping experience:

  • How do I create an account?

    To create an account, click on the "Sign Up" or "Register" button on the top right corner of the website. Fill in the required information, such as your name, email address, and password. Once completed, you will receive a confirmation email.

  • How do I place an order?

    Browse through the products by using the search bar or navigating through different categories. When you find an item, you want to purchase, click on it to view the details. Select the desired options (e.g., size, colour) and click on the "Add to Cart" or "Buy Now" button. Follow the on-screen prompts to provide shipping and payment details.

  • What payment methods do you accept?

    We accept various payment methods, including COD (Cash on delivery), credit cards, debit cards, and sometimes alternative methods like mobile wallets or bank transfers. You can choose your preferred payment option during the checkout process.

  • How can I track my order?

    Once your order is confirmed and shipped, you will receive a confirmation email with a tracking number.

  • What is your return policy?

    We have a flexible return policy. If you receive a damaged or incorrect item, please contact seller within a specified time period (mentioned in their policy) to initiate the return process.

  • How long does shipping take?

    Shipping times can vary depending on your location and the product you ordered. We typically provide estimated delivery times on the product page or during the checkout process. Once your order is shipped, you will receive a confirmation email from the courier company with an estimated delivery date.

  • What if I have a question or need assistance?

    If you have any questions, concerns, or need assistance, you can reach our customer support team by clicking on the "Contact Us" or "Support" link on our website. Alternatively, you may find answers to common queries in our FAQ section or community forums.

  • Is my personal information secure?

    Yes, we take the security and privacy of your personal information seriously. We employ industry-standard security measures to protect your data and ensure secure transactions. You can review our privacy policy for more details on how we handle and safeguard your information.

  • Do you offer discounts or promotions?

    Yes, we often have discounts, promotions, and special offers available. Keep an eye out for banners or announcements on our website, follow our social media channels to stay updated on the latest deals and discounts.

  • Can I cancel my order?

    If you need to cancel your order, please contact our customer support team as soon as possible. Depending on the order's status and the specific circumstances, they will assist you with the cancellation process.

Remember, these FAQs provide general guidance, and specific policies and procedures may vary. For detailed and up-to-date information, we recommend referring to the relevant pages on our website or contacting our customer support. Happy shopping!

Seller FAQ’s

  • How do I create an account?

    To create an account, click on the "Sign Up" or "Register" button on the top right corner of the website. Fill in the required information, such as your name, email address, and password. Once completed, you will receive a confirmation email.

  • How do I register My Store?

    Visit Prokistan website and sign up by giving required details. Then login in to your account, open ‘my Stores’. Then follow the provided instructions to create your seller account. This may involve providing your business information, bank account details, and agreeing to the platform's terms and conditions.

  • How do I list my products for sale?

    Log in to your seller account and navigate to the "Manage products or Services" section. There, you can create new product listings by providing information such as title, description, images, price, quantity, and any variations (size, color, etc.). Follow the platform's guidelines for accurate and attractive listings.

  • How do I manage inventory and stock levels?

    Use inventory management tool to track your available stock, and update quantities as needed. Regularly monitor and update your inventory to avoid overselling or stockouts.

  • How do I handle customer inquiries and support?

    Promptly respond to customer inquiries and provide assistance as needed. Be professional and helpful in your communication.

  • How do I handle returns and refunds?

    Be prepared to handle return requests and process refunds promptly if required. Make your returns and refunds policy in order to resolve customer’s disputes or issues.

  • How do I optimize my product listings and improve sales?

    Pay attention to product titles, descriptions, and images to make them informative and appealing. Optimize your listings with relevant keywords to improve visibility in search results. Monitor sales data, customer feedback, and competitor analysis to refine your product offerings and pricing.

  • How and when do I receive payments?

    The seller will receive payment from the buyer, and Prokistan will not charge any fees for this transaction. The store registration with Prokistan requires a one-time payment through a bank.

  • How do I handle customer reviews and ratings?

    Encourage satisfied customers to leave reviews and ratings for your products. Monitor and respond to customer reviews, both positive and negative, in a professional and courteous manner. Address any concerns or issues raised by customers to maintain a positive reputation.

  • How do I ensure compliance with the platform's policies?

    Familiarize yourself with the platform's seller policies and guidelines. Adhere to the rules regarding prohibited items, restricted content, pricing, shipping, and customer service. Regularly review the platform's updates and announcements to stay informed about any policy changes.

  • How do I deactivate my store?

    To deactivate a store, the seller typically needs to follow a specific process. The seller should send an official email to Prokistan email address confirming request to deactivate the store. The email should include relevant details such as your account information, store name, and the reason for deactivation.

  • What is Itwaar Bazaar?

    The seller is permitted to showcase their selling items exclusively on Itwaar (Sunday). This means that they are only allowed to display their products or make them available for purchase on Sundays. However, they are still able to carry out special discounts or offers during this time.

  • What is Jumma Bazaar?

    The seller has the exclusive opportunity to showcase and sell their items on Jumma (Friday) only. While they are limited to displaying their products and accepting purchases solely on Fridays, they are still free to offer special discounts or promotions during this time.

  • What is Urgent sale?

    Sellers on Prokistan have the ability to utilize an "urgent sale" tag for their items. This tag serves as a visible indicator to potential buyers that the seller is seeking a fast sale and may be more open to negotiating the price or offering special deals.

  • What is Purchase request?

    The Prokistan website provides a purchase request option. Customers can submit a purchase request for specific items they require. Customer can enter details of their requested items, such as the product name, quantity, and any additional specifications. After submitting the request, the Prokistan team will review it and respond accordingly, providing further instructions or confirming the availability and pricing of the requested items.