Welcome to Prokistan- a game changer! Here are some frequently asked questions (FAQs) to help you navigate and make the most of your shopping experience:
How do I create an account?
To create an account, click on the "Sign Up" or "Register" button on the top right corner of the website. Fill in the required information, such as your name, email address, and password. Once completed, you will receive a confirmation email.
How do I place an order?
Browse through the products by using the search bar or navigating through different categories. When you find an item, you want to purchase, click on it to view the details. Select the desired options (e.g., size, colour) and click on the "Add to Cart" or "Buy Now" button. Follow the on-screen prompts to provide shipping and payment details.
What payment methods do you accept?
We accept various payment methods, including COD (Cash on delivery), credit cards, debit cards, and sometimes alternative methods like mobile wallets or bank transfers. You can choose your preferred payment option during the checkout process.
How can I track my order?
Once your order is confirmed and shipped, you will receive a confirmation email with a tracking number.
What is your return policy?
We have a flexible return policy. If you receive a damaged or incorrect item, please contact seller within a specified time period (mentioned in their policy) to initiate the return process.
How long does shipping take?
Shipping times can vary depending on your location and the product you ordered. We typically provide estimated delivery times on the product page or during the checkout process. Once your order is shipped, you will receive a confirmation email from the courier company with an estimated delivery date.
What if I have a question or need assistance?
If you have any questions, concerns, or need assistance, you can reach our customer support team by clicking on the "Contact Us" or "Support" link on our website. Alternatively, you may find answers to common queries in our FAQ section or community forums.
Is my personal information secure?
Do you offer discounts or promotions?
Yes, we often have discounts, promotions, and special offers available. Keep an eye out for banners or announcements on our website, follow our social media channels to stay updated on the latest deals and discounts.
Can I cancel my order?
If you need to cancel your order, please contact our customer support team as soon as possible. Depending on the order's status and the specific circumstances, they will assist you with the cancellation process.
Remember, these FAQs provide general guidance, and specific policies and procedures may vary. For detailed and up-to-date information, we recommend referring to the relevant pages on our website or contacting our customer support. Happy shopping!